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Who Do I Contact?

Residents / Who Do I Contact?

San Matera

The Gardens

Who Do I Contact?

Quick Reference Guide

Need Help With... Who to Contact Contact Information
After-Hours Community Issues
(5:00 PM–5:00 AM)
Onsite Security Rover
Security Dispatch/Supervisor
Amenity Access Management Office
Schedule an appointment with the Management Office
www.sanmaterathegardens.com > Contact > Appointment Scheduling
Association Dues Victory Accounting
or Enumerate Portal
Victory Accounting: (561) 739-7990
Enumerate: www.sanmaterathegardens.com > Login > Owners > Enumerate portal
Common Area Maintenance Report online to the Management Office
www.sanmaterathegardens.com > Login > Owners > Online forms > Maintenance request
Tenants should contact their landlord who will submit on their behalf
Complaints Submit online to the Management Office
www.sanmaterathegardens.com > Login > Owners > Online Forms > Submit a complaint
Tenants should contact their landlord who will submit on their behalf
Downed Power Lines Florida Power & Light (FPL) (800) 468-8243
Flooding or Sewage Backup in Your Unit
  1. Contact Management to shut-off water
  2. Contact a licensed and insured plumber
Management Office: (561) 694-5965 (during office hours)
After-Hours Office: (888) 828-6464
Plumber of your choice (must be licensed and insured)
Seacoast Utility Authority: (561) 627-2900
Tenants should contact their landlord to arrange their plumber of choice
Gate Access / Gate Issues Management Office www.sanmaterathegardens.com > Contact > Appointment scheduling
Guest Parking Passes Register2Park www.register2park.com
Neighbor Disputes Speak with your neighbor first
If unresolved, submit a complaint online. www.sanmaterathegardens.com > login > Owners > Online forms > Submit a complaint
Tenants should speak to their landlord if their neighbor does not respond
New Vehicle / Changes to vehicle www.myvipparking.com
Full instructions on www.sanmaterathegardens.com > Residents > Parking Instructions
Noise Complaints (County Quiet Hours)
PBG Police (Non-Emergency)
Onsite Security Rover
Power Outages Florida Power & Light (FPL) (800) 468-8243
Stray, Injured, or Deceased Animals Animal Control (561) 233-1200, Ext. 0
Vehicle Booting South Florida Booting Phone number on the boot notice or
sflbooting@gmail.com

Please keep this guide handy for quick reference. In case of a true emergency, always dial 911.