How do I change my password?

To change your password, log in to your portal.  Go to Residential Services at the top menu bar and then select Your Information.  There you will see the button for change password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  It is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.

What if I forget my password?

If you forget your password, click on Login just below and to the right of the banners and select Forgot Password?  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.

Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.

What if I forget my username?

If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.

If my username is locked, how do I unlock it?

To unlock your username you need to contact us at SanMateraMgr@apmanagement.net to have your user unlocked.  Please provide: unit number, first name, last name, and username; after we’ve verified the information we will notify you about your account being unlocked via the same email address you used to register.

I have trouble accessing the system, what can I do?

If you are using Internet explorer make sure you add your portal to trusted sites.  If you have other issues with other browsers please contact us and provide the error message.

Is access to the system and the information transmitted secured?

Yes, access to Vertilinc is via SSL and all the information is encrypted.

I have own more than one unit. Do I need more than one username?

Yes, each unit must have its own unique username.